Returns & Exchanges
At Govee, we want you to be completely satisfied with your smart home lighting and appliances; therefore, we offer a 30-day money-back guarantee for any reason. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Initiate Your Request
Contact our support team or visit the online return portal with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original box, ensuring that all power adapters, controllers, and mounting hardware are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location; please keep your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned product, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing